Terms of use and sale

Article 1 — Purpose and acceptance

These terms of use and sale (the “Terms”) govern access to and use of the Pélio app (the “App” or the “Service”), published by Cardasoft, a SASU with share capital of €5,000, Paris Trade and Companies Register 107 440 471, registered office at 48 rue Mstislav Rostropovitch, 75017 Paris, France (“Cardasoft”).

The Service is a management tool (client scheduling, SMS appointment reminders) for self-employed service providers (the “User” or the “Provider”).

Using the Service implies full acceptance of these Terms and of their annex, the data processing agreement (GDPR art. 28), accepted at sign-up and before any data about the Provider's clients is entered.

Article 2 — Description of the Service

The Service lets the Provider run their business: create client records, schedule jobs (one-off or recurring), and send transactional SMS appointment reminders.

Article 3 — Account, obligations and client data

3.1 The User provides accurate information and keeps their credentials confidential. They are responsible for the use of their account.

3.2 SMS reminders — the Provider's responsibility. Reminders are transactional: they relate to an agreed job and carry no promotional content. The User warrants that they have informed their clients that they will receive these reminders (an attestation is collected in the SMS module) and remains responsible for the use of the SMS sent (content, accuracy of numbers, timing). Cardasoft provides the tool and an effective opt-out mechanism, and is not responsible for content entered by the User. Adding any promotional content to a reminder is prohibited: it would turn the message into marketing, which requires prior consent.

3.3 The User undertakes to use the Service lawfully: no special categories of data, and respect for the rights of their clients, of whom they are the controller (see the processing annex).

Article 4 — Subscription, price and free trial

4.1 Plans and prices (incl. tax). The Service is offered on subscription:

• Monthly: €19 incl. tax per month;
• Yearly: €190 incl. tax per year.

Prices are shown inclusive of all taxes. The applicable tax is handled by the app store according to the country.

4.2 Free trial. The Service includes a free trial of 30 days or 40 SMS sent, whichever limit is reached first. No card details are requested for the trial and no charge is made during it. After the trial, access to paid features requires a subscription: the trial length, the date and the amount of the first charge are shown clearly before any paid subscription.

4.3 Payment. Payment is made through the app store (Apple App Store or Google Play), using the in-app purchase system those platforms require. Cardasoft never has access to your card details.

Article 5 — Automatic renewal (French Consumer Code art. L215-1)

The subscription renews automatically for successive identical periods (monthly or yearly), unless cancelled (article 6). For the yearly plan, the User is informed before the renewal date of the option not to renew. The app store also sends renewal notices before charging.

Article 6 — Cancellation (French Consumer Code art. L215-1-1)

6.1 As the contract was concluded electronically, the User may cancel as easily as they subscribed, at any time and without penalty, through a permanently available function.

6.2 How to cancel. Since the subscription is managed by the app store, cancellation is done in the subscription settings of the App Store or Google Play. The exact path is set out in plain language inside the App. Cardasoft rules out any design that makes cancellation harder.

6.3 Effect. Cancellation takes effect at the end of the period already paid for; no pro-rata refund is due, save for mandatory legal provisions or the app store's refund policy.

Article 7 — Right of withdrawal (French Consumer Code art. L221-18 et seq.)

7.1 As a distance contract, the User is in principle entitled to a 14-day withdrawal period.

7.2 Waiver for immediate performance (art. L221-28, 13°). As the Service is digital content supplied immediately, a User who expressly requests immediate performance of the paid subscription and acknowledges losing their right of withdrawal waives it. This waiver is collected when the paid subscription is activated, after the trial.

7.3 In practice, the free trial allows the Service to be tested before any payment; any refunds are governed by the app store's policies.

Article 8 — Availability and liability

8.1 Cardasoft provides the Service on a best-efforts basis and strives for reasonable availability. The Service may be interrupted for maintenance.

8.2 SMS reminders. Cardasoft implements the means required to deliver reminders (server scheduling, time windows, retries) but does not guarantee delivery, which depends on the carriers and on the validity of the numbers entered by the User. Cardasoft is not liable for the consequences of a missed appointment.

8.3 Cardasoft's liability cannot be engaged for indirect damage, nor beyond the limits permitted by law. Nothing in these Terms excludes liability that cannot lawfully be excluded, in particular towards a consumer.

8.4 The User is solely responsible for the data they enter, for the lawfulness of their activity — including, where applicable, declaring their personal-services activity to the competent authority, which is their own responsibility, Cardasoft never acting as a filing agent — and for their obligations towards their clients.

Article 9 — Intellectual property

9.1 The App, its code, design, trade marks and content are the property of Cardasoft or of its licensors. No assignment is granted to the User, who receives a personal, non-exclusive, non-transferable right of use for the duration of the subscription.

9.2 The data entered by the User (clients, appointments) belongs to them; Cardasoft processes it only to provide the Service (see the processing annex and the privacy policy). The User can export it as CSV.

9.3 Integrated open-source components are governed by their respective licences, listed in the App's “Legal / Licences” screen.

Article 10 — Personal data

Data processing is described in the privacy policy and, for the data of the Provider's clients, in the data processing agreement (GDPR art. 28), annexed to these Terms and accepted at sign-up in the App.

Article 11 — Changes to the Terms

Cardasoft may amend these Terms. Any substantial change is notified in the App or by e-mail; continued use constitutes acceptance. The version in force is dated.

Article 12 — Governing law and disputes

These Terms are governed by French law. In the event of a dispute, an amicable solution is sought: contact@pelio.app. Failing that, and without prejudice to consumer protection rules — a consumer may bring proceedings before the court of their domicile and use consumer mediation —, the French courts have jurisdiction.

Version 1.0 — 28 July 2026. Related documents: privacy policy, legal notice, and the data processing annex (GDPR art. 28) available in the App.